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User Guidelines

Please take a moment to familiarize yourself with our guidelines to ensure a positive and rewarding shopping experience for all.

Understand Never Give Up Day: Never Give Up Day is a celebration of resilience, determination, and perseverance. It’s a perfect day to honor those who have overcome obstacles and continue to push forward in pursuit of their dreams. Our marketplace provides a platform to support and celebrate these individuals, offering a wide range of products and services that inspire and empower.

Ideal for Meaningful Gifts: Never Give Up Day is an ideal opportunity to purchase gifts for individuals who embody the spirit of resilience and perseverance. Consider giving something special to someone who has never given up on their dreams or supported you through tough times.

Authentic Never Give Up Experience: The Never Give Up Day Marketplace is the ultimate destination for individuals, professionals, and brands seeking to be part of the authentic Never Give Up Day experience.Our platform celebrates the strength and determination of individuals from all walks of life.

Dedicated Customer Service: Our customer service team is available around the clock to assist you with any questions, concerns, or issues you may encounter. We’re committed to providing exceptional support to ensure a positive shopping experience for all users.

Low Commission Fees: We charge a low commission fee to sellers, ensuring that buyers aren’t paying more than they would if they were to purchase directly from the seller off-site. This fair pricing model encourages sellers to offer competitive prices and create sales opportunities.

Responsibility for Shipping: Sellers on the Never Give Up Day Marketplace are responsible for fulfilling orders and shipping items to buyers. We encourage sellers to provide accurate shipping information and ensure timely delivery of products.

Payment Handling: Payments on our platform are held until after the order has been successfully delivered to the buyer. This ensures that buyers receive their items as expected before payment is released to the seller. However, verified sellers with a good track record may receive payments sooner.

Confirmation of Receipt: Buyers have a 72-hour window to confirm receipt of the delivered item. This allows buyers to inspect their purchase and ensure it meets their expectations before finalizing the transaction.

Payment and Allotment Policy:Our payment and allotment policy aims to foster a trustworthy and supportive environment for both sellers and buyers. Funds are released in accordance with our payment terms.

Return and Refund Policies: Each seller on our platform indicates their own return and refund policy. Buyers are encouraged to check the seller’s profile for more information about their specific terms and conditions.

Donations and Fundraising: Funds raised through donations and fundraising campaigns on our platform are disbursed at the end of the campaign. Partial payments may be distributed before the end of the campaign based on progress and milestones achieved.

Customer Service Support: Our customer service team is available around the clock to assist users with any issues or concerns they may have. We strive to provide prompt and helpful support to ensure a positive experience for all users.

Encouragement of Platform Use: While we cannot prohibit buyers from bypassing our platform, we encourage you to make your purchases through our marketplace. By doing so, you support the growth of our community and enable us to continue providing valuable services to users.

Social Sharing: Share your favorite items and purchases with your social media network and friends.Spread the message of resilience and inspire others to never give up on their dreams.

Feedback and Suggestions: Your feedback and suggestions are valuable to us. If you have any ideas for improving our platform or enhancing the user experience, please don’t hesitate to reach out to us. We’re always looking for ways to better serve our community.